Customer Satisfaction Program

Training programs (language, driving skills, tourism and culture).
Fleet of first class vehicles that are uniform in appearance and periodically upgraded.
An internal committee to maintain quality standards (cleanliness, efficiency and performance).
All vehicles are equipped with P.O.S. (for credit cards and ATM cards), radios and G.P.S. (to automatically identify the closest vehicle).
A service sheet outlining the quality standards we guarantee our customers.
We welcome all suggestions and complaints: a customer service comment form is available in all vehicles or on our Website in the Customer section.

Because of its quality service procedures, Samarcanda has been awarded a UNI EN ISO 9001/2000 Certificate since 2001.