Services Overview

Goals and details of our taxi service

Welcome to www.samarcanda.it !

Our goal: to offer excellent service in the city of Rome, assuring a reliable, controlled and consistent standard of quality.

Samarcanda offers its valued customers a professional taxi service, which is ISO 9001:2000 certified. We offer a variety of business solutions (credit card payment, estimates, reservations, city tours, convention services), environmental responsibility, and service transparency.

Here are the specifics we offer.

Service in Rome

• Fleet of 350 upper-mid-range cabs, each able to accept payment by any credit card or ATM card.
• Professional personnel carefully picked by Samarcanda.
• Call Center 06/5551 service 24/7, 365 days a year - 30 ISDN telephone lines.
• Web-Taxi service: taxi can be requested (or reserved) directly on this Internet site.
• SMS-Taxi service: taxi can be requested via SMS.
• Satellite location of vehicles, which saves money.
• Reservation service (train stations and airports only) both by telephone and online.
• Fiumicino Express Service, for anyone calling from Rome's Fiumicino Airport: special dedicated line + 39 06.55.28.28.92. Taxi stand: Partenze Nazionali [National Departures] - Terminal T2.
• Free estimates available for trips out of the city: marketing@samarcanda.it
• Taxi service arrangements for conventions, trade fairs, meetings, etc., with our events staff.

Samarcanda Quality

• ISO 9001:2000 Certification - Cooperative certified by CERMET, no. 2466, in operation since 2001.
• Adherence to a services sheet to ensure customer care.
• Customer service at no. 06/55.28.28.13, for information, suggestions or complaints.
• Customer Satisfaction Program - regular surveys of customer satisfaction.
• Reduction of the environmental impact of our taxis (compliance with the EEC's 20-20-20 plan to offset CO2 emissions).
• Cooperative is involved as a company in charity initiatives without regard to politics or religion. We are opposed to all racial prejudice.

The Convenience of Samarcanda

• Transparency and the proper application of rates.
• Tariffa Amica, to protect the customer, for anyone traveling between Rome and Fiumicino Airport.
• Estimates for city tours or for trips outside the city.
• Special agreements with institutions, businesses or individual customers. Collaboration with taxi services in other European cities. Fixed prices to/from Fiumicino Airport.
• Taxi fee billing available.

 Thank you for your consideration!